Why Can’t I Pause or Cancel My Subscription?Updated 5 days ago

🔒 Pause or Cancel Options Greyed Out?

If the Pause or Cancel buttons for your subscription are greyed out, it’s usually because your first auto-delivery order hasn’t been dispatched yet.

⚠️ Important:
Your initial Pinter purchase and the beer it came with don’t count as your first subscription order. The system won’t allow changes until your first auto-delivery has been sent.

Can I Cancel Before My First Auto-Delivery?

Yes — you can cancel your subscription at any time.
However, if you cancel before your first auto-delivery has been dispatched, you may be charged a hardware fee to cover the cost of the Pinter. For this, you’ll need to contact our Customer Service team directly.

What You Can Do

Haven’t received your first subscription order yet?
Once it ships, the pause and cancel options will unlock in your account.

Already received your first subscription order but still can’t pause or cancel?
No problem — it may just need a quick manual update. Reach out to our Customer Service team and we’ll get it sorted for you.