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Subscription

Articles regarding the Fresh Beer Club subscription.

I haven't received my subscription order

There could be a few reasons why you haven't received your Subscription order, but we can usually get this fixed for you pretty quickly. If you log in to your account, is your order showing as fulfilled? If so, you should be able to track the deliver

I've received an order I wasn't expecting/ I didn't make

If you've received an order that you weren't expecting, that's likely due to your Subscription un-pausing. The maximum amount of time you can pause your Subscription is 3 months. This will automatically resume after this time. If you were expecting y

How long does a pause last?

A Pause lasts for a month at a time. You can pause your subscription for either 1, 2 or 3 months at a time. Your subscription will automatically resume at the end of your chosen period. If you pause on or after your billing date for the subscription,

Can I pause/cancel my Subscription?

Yes, your subscription is on a rolling monthly plan and can be paused or cancelled without any fees after your first auto-delivery has been dispatched. Your initial order includes a Pinter and beer packs. Your first auto-delivery is the next order—ju

How do I change my Pinter Pack selection?

You can update your next subscription order by heading to your account overview page and selecting "Your Subscription" tab. Here you can then click "Edit Upcoming Order" which will bring up the page to allow you to choose the Fresh Press that you wan

Can I change the date payment is taken for my Subscription?

Yes, as long as you haven’t changed within the last 3 months, you can now change the date of your monthly subscription. To update your Subscription date, you can either select the "Send it ASAP" option, which will generate an order right away, and mo

Can I reactivate my account?

You can indeed - we're always glad to welcome you back! To restart your subscription after cancelling, just simply head to "Your subscription" within your account area and click "Restart plan". Remember, you can always pause your subscription for 1,

What happens if my subscription selection is out of stock?

If your chosen Pinter Pack becomes out of stock before your date of dispatch, we’ll send you an email to let you know 10 days before the dispatch date and ask you to update your selection. If your selection is not updated by your subscription is read

I want to change the date of my subscription order

You can pause and unpause your subscription whenever you wish. All you have to do is go to your account page on our website and you will be able to alter your subscription there. Unfortunately, you are unable to alter the date the subscription order

Can I increase or decrease my subscription selection each month?

Yes! You can increase or decrease your selection each month between 1 and 4 Fresh Presses. All you need to do is click ‘Edit your order’ within ‘Account Overview’ in your account area, and add or remove Fresh Press styles as you like. You don’t have

Why Can’t I Pause or Cancel My Subscription?

If the Pause or Cancel buttons for your subscription are greyed out, it’s usually because your first auto-delivery order hasn’t been dispatched yet. ⚠️ Important:Your initial Pinter purchase and the beer it came with don’t count as your first subscri

Am I Signed Up for a Subscription?

We offer both one-off purchases and subscriptions. Some of our homepage offers include a subscription as part of the deal, but it’s not mandatory for all purchases. If you selected an offer that included a subscription, this would have been clearly s