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Website and Pinter App

Why do I have to buy a Pinter Pack with a Pinter

All purchases of a Pinter are required to include at least 1 Pinter Pack in the order. This allows us to ensure that customers have, at minimum, everything they need to get brewing from the get-go. This also provides flexibility, allowing for a varie

How do I add a Pinter?

In order to add a Pinter to your Pinter App, all you need to do is press the "Add Pinter" button. Once you have pressed this, you will be given the option to enter the Serial Number of the Pinter, choose the colour of the Pinter and give your Pinter

Do I need to download the Pinter App?

You’ll need to download the App to access Pinter 3 instructions. The Pinter App is your hub for all things brewing and allows you to log and track all of your brews, letting you know when it’s time to move on to the next stage.

The App isn't working

We find that a few bits of troubleshooting can sometimes help to resolve issues when using the App. If you are having difficulty logging into the App, then please try the following troubleshooting as well. If you have tried the above and are still ex

Do you do Blue Light/ NHS Discount?

We're pleased to say that we do offer a 15% discount to any Blue Light Card holders, or Healthcare Professionals in the UK. This discount is currently available on any order through our website that contains a Pinter. Please get in touch with our Cus

Can I get a discount on an additional Pinter or Co-Pinter?

Yes! We do offer a £25 discount on an additional Pinter or Co-Pinter for Fresh Beer Club subscribers in the UK!. To use this discount please make sure you are signed into your account and that you have an active FBC subscription. Add the Pinter to yo

How do I edit/delete a Pinter from the App?

To edit or delete a Pinter, you have two options. Click on the "View All" button on your home page. Here you will be able to see all of your current Pinters. Click on the 3 dots on the right-hand side of the Idle Pinter you wish to edit/delete. Now y

How to create an account on the App

If you're signing up for our App for the first time, you'll need to confirm that you're above the legal drinking age. Please make sure you have created an account on our website before trying to create an app account. Once this is confirmed, you will

Do you have paper instructions?

No, we only offer digital versions of our instructions, as we have found that the brewing process is best conveyed in a video format. Pinter instructions can be found in our Pinter app, which you can download here. Once a brew is added in the app, si

I am not getting your emails

First of all please make sure you are signed up for our newsletter. You can do this by visiting our website here. If you scroll down a little, you can enter your email address next to where it says "What's Going On?", and this will sign you up for th

Do you sell Gift Cards or vouchers?

Yes, we do sell Gift Cards! Our Gift Card offers the lucky recipient to choose from a vast range of beers, Pinters, Co-Pinters and merchandise, the choice is theirs. With an expiration date of 1 year and easy online redemption, it's the ideal way for

What is the "Refer a Friend" programme?

When you Refer a Friend we’ll give them £20 off their Pinter purchase, and you'll get £20 off your next purchase of Pinter Packs!. To get their reward,  you will need to generate a referral link on our website. Once generated, this can be given to yo

How do I change my payment details?

To update your payment details, head to "Account Details" within your account area and click "Payment method". Just click "Request payment method update" and you’ll receive an email with instructions on how to update your payment method. If you do no

How to start a brew in the App

To start a new brew, all you need to do is click on an idle Pinter. From here you will be able to select which Fresh Press you would like to start brewing. Once you have picked your Fresh Press, you can pick how long you would like to brew. You can p

How do I unsubscribe from emails?

We're sorry to hear you no longer want to receive emails from us, however, we totally understand if that's the case!. In order to stop receiving our marketing emails, please click here to unsubscribe. Please note, you will continue to receive order c

How do I update my contact details?

To update your Contact Details, head to "Account details" within your account area and click "Contact Details". Here you’ll be able to change the phone number associated with your account and reset your password. Please note: that you will be unable

How do I download the App?

If you do not have the App installed, then you can find the new app by searching "Pinter" in your App Store or by heading to our website here.

Pinter Packs

Looking for your favourite brew?. You can find all of our current range via this link. From there simply click into the style you'd like to order or would like more information on!. We would advise using your Pinter Pack by the date on your Fresh Pre

How to view the instructions

Pinter instructions can be found in our Pinter app, which you can download here or via this YouTube playlist. If you are having trouble downloading the app, we have a PDF version of the instructions also attached to this article. Once you have starte

The App isn't working

We find that a few troubleshooting tips can sometimes help resolve issues when using the App. Please try the following:. If you have tried the above and are still experiencing the same problem, please reach out to our Customer Care Team with the foll

How do I change my delivery address?

To update your address, head to ‘Account details’ within your account area and click ‘Your address’. Here you’ll see a list of all the addresses associated with your account, with your main address coming first. To edit an address, click ‘Edit addres

How do I log into the App?

Once you have created your account you should be able to use the same details to log into the App. After entering your email address, the subsequent screen will prompt you to choose between your email address or phone number as the preferred method t